Privacy policy

Last updated: March 31, 2025

At Dorina e-Shop ("we", "us", or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (dorina24.myshopify.com) or use any services provided through it ("the Site").

Please take the time to review this Privacy Policy carefully to understand our views and practices regarding your personal data and how we treat it.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy as needed to reflect changes in our practices, legal requirements, or for operational purposes. When we make changes, the updated version will be posted on this page, along with an updated "Last updated" date. We encourage you to check this page periodically to stay informed of any updates.

INFORMATION WE COLLECT

To offer you a better shopping experience, we collect information in various ways. This includes information you provide to us directly, data automatically collected during your use of the Site, and information shared by third-party partners.

INFORMATION YOU PROVIDE

When you make a purchase, create an account, or interact with our customer service, you may be asked to provide the following personal details:

Contact Information: Your name, email address, phone number, and shipping/billing addresses.
Order Information: Details of the products you purchase, including payment confirmations and shipping instructions.
Account Information: Username, password, and security questions for account access.
Shopping Activity: Your browsing history, saved items, loyalty points, reviews, and purchases.

INFORMATION WE COLLECT AUTOMATICALLY

In addition to the data you directly provide, we automatically collect certain details when you visit our Site or use our services, such as:

Device and browser information
IP address and geolocation data
Usage patterns on the Site through cookies and similar technologies

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

THIRD-PARTY INFORMATION

We may receive data from third-party services to improve our offerings and enhance your experience:

Payment Processors: We work with payment processors who handle your payment details to fulfill your orders.
Klaviyo: We use Klaviyo for email marketing and customer communication purposes. When you engage with our emails, Klaviyo may collect and process data related to your interactions with our communications, such as opens, clicks, and other activity. Klaviyo helps us personalize your experience and send you tailored promotions. For further details, refer to Klaviyo's Privacy Policy.
Other Services: We also use third-party partners for various services, including shipping, analytics, and advertising.

HOW WE USE YOUR INFORMATION

We use your personal data in the following ways:

Providing Services: To process your orders, fulfill purchases, manage accounts, and arrange shipping.
Communication: To notify you about your order status, updates, and customer support.
Marketing: To send personalized promotions, updates, and offers via email or other communication channels. This includes using services like Klaviyo to ensure our marketing content is relevant to your preferences.
Security and Fraud Prevention: To protect your data and prevent fraudulent activities.
Site Improvement: To analyze usage data and optimize the Site and our services for a better user experience.

COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

HOW WE DISCOLE PERSONNAL INFORMATION

We may share your personal information with trusted third-party partners for the following purposes:

Service Providers: These include our payment processors, customer support providers, fulfillment partners, and marketing tools (like Klaviyo).
Legal Requirements: We may disclose your information in response to legal requests, such as subpoenas or court orders, or in cases of fraud prevention and investigation.
Business Transactions: In the event of a business transaction, such as a merger or acquisition, your data may be transferred as part of that process.

We only share the necessary information with these partners and ensure they handle your personal data in line with applicable privacy regulations.

USER GENERATED CONTENT

If you submit product reviews or other content through the Site, be aware that this information will be publicly available and accessible to other users. We recommend that you avoid sharing sensitive personal information in public forums.

THIRD PARTY WEBSITES AND LINKS

Our Site may contain links to other websites operated by third parties. We do not control these websites and are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party sites you visit.

DATA SECURITY

While we implement reasonable security measures to protect your personal data, no online service can be fully secure. We encourage you to use strong passwords and not share your account details with anyone else. If you believe your account has been compromised, please contact us immediately.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You may request access to the personal information we hold about you.
Right to Deletion: You may request that we delete your personal information.
Right to Correction: You can request corrections to any inaccurate personal data we have about you.
Right to Object: You may opt-out of receiving marketing communications or object to certain types of processing, such as for marketing purposes.
Data Portability: You may request a copy of your personal data in a structured format.

To exercise these rights, please contact us via the contact details provided below.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at enquiry@dorina.com or contact us at Dorina | REGUS, 73 Rue de Vaugirard, 75006 Paris, France.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.