Shipping policy

We aim to ensure a smooth and reliable delivery process for all orders. Below are our shipping terms and conditions.

DELIVERY CONDITIONS

Orders are delivered by post to the address provided by the customer at the time of purchase, unless an alternative arrangement has been agreed upon in advance. The address specified during checkout will be considered the definitive delivery address for the transaction.

Should a shipping company return an order to us following an unsuccessful delivery attempt, the customer will not be charged any return costs. However, any original delivery fees paid at the time of ordering will not be refunded and remain the responsibility of the customer.

Please note that collection in person is not possible due to logistical constraints.

SHIPPING TIME AND PROCESSING

All orders are processed within seven business days from the date of confirmation. The time required for delivery may vary depending on the destination and the shipping method selected at checkout. Once the parcel has been dispatched, customers will receive an email with a tracking number, allowing them to monitor the delivery progress of their order.

SHIPPING FEES

Shipping fees are calculated based on the destination country and the delivery method selected during checkout.

INTERNATIONAL SHIPPING

We currently ship to destinations within the European Union and the United Kingdom. International deliveries may be subject to customs duties, taxes, or other fees, which are not included in the product price or shipping cost and remain the sole responsibility of the customer. Delivery times for international orders may be extended due to customs procedures in the country of destination.

LOST OR DELAYED SHIPMENTS

In the event that your order experiences an unusual delay, we encourage you to contact us at enquiry@dorina.com with your order details so we can assist you. If your order has not been delivered within 30 calendar days from the date of shipment, please contact us so that we can investigate the matter. Should your order be confirmed as lost in transit, we will support you in filing a claim with the relevant shipping carrier and will provide a suitable resolution, which may include a replacement or a refund, depending on the circumstances.