Refund policy

We want you to love your purchase, but if something isn’t quite right, you can return your items by following the conditions below. To start a return, simply visit our return portal at https://dorina.returnless.com .

HOW TO INITIATE A RETURN

Please use the return portal https://dorina.returnless.com to notify us about your return and provide your order details. The parcel itself must be sent directly by you at your own cost.
Returned items will be refunded to your original payment method, and any shipping fees you paid will be refunded as store credit, which can be used for any future purchase on our website and expires after 6 months.

European Union customers:

Use our return portal at https://dorina.returnless.com with your order number (4 digits, no special characters) and email address.
Return shipping fees are charged to the customer through the portal, with the amount depending on the chosen carrier option. A pre-paid return label will be provided to make the process easier.

DAMAGES AND ISSUES

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

NON-REFUNDABLE ITEMS

Certain items cannot be returned:

Personalized or custom-made items
Personal care products (e.g., beauty items)
Gift cards

For questions about specific items, please reach out to us.

EXCHANGES

We do not offer direct exchanges. To get a different item, return your original purchase and place a new order separately.

REFUNDS

Approved refunds will be issued within 14 business days to your original payment method. Please note that Bank or credit card processing times may vary.