Refund policy

We want you to love your purchase, but if something isn’t quite right, you can return your items by following the conditions below. To start a return, simply visit our return portal at https://dorina.returnless.com .

RETURN CONDITION

Returns must be made within 30 days of receiving your order. All returned items must be unused, undamaged, and have all original tags attached. Each order must be returned separately.

We reserve the right to deny a refund if items are not returned in their original condition.

To initiate a return, please visit our return portal at https://dorina.returnless.com and follow the instructions. Return shipping fees will be charged to the customer.

DAMAGES AND ISSUES

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

NON-REFUNDABLE ITEMS

Certain items cannot be returned:

Personalized or custom-made items
Personal care products (e.g., beauty items)
Gift cards

For questions about specific items, please reach out to us.

EXCHANGES

We do not offer direct exchanges. To get a different item, return your original purchase and place a new order separately.

REFUNDS

Approved refunds will be issued within 14 business days to your original payment method. Please note that Bank or credit card processing times may vary.